Cookies and GDPR Privacy Statement
You can delete or block cookies when you visit our website, but if you do then some website features may not work properly and it may be detrimental to the user experience - for example, the pages may not display and you may have to re-enter form information on subsequent visits.
You can use your browser settings to control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
What data do we collect?
We may collect personal data from you when you contact us by email, by our website, by third party services or by any other means.
The data we collect is required in order to respond to your enquiry regarding our accommodation and related services and may include the following:
your name; your address; your email address(es); your fixed and/or mobile phone number(s); your bank account, credit card, or other payment details required to process payments; any other data which you volunteer in order for us to fulfil our role in providing accommodation and related services to you.
Electronic messages (emails) that you send to us may also contain your IP address.
We may also collect and process non-personal data about visitors to and usage of our website, including Google Analytics. When you access our website your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data on website usage. This information may also be used to present pages of the website in a format suited to the device you are using to access it (see “Cookies” above).
Data processed directly by third parties
Payments may be processed directly by payment gateway providers (PayPal, Transferwise or Stripe). Those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies.
Security and storage of data
We are committed to protecting the security of your personal data and we use appropriate security measures to prevent unauthorised access. These include the use of computer firewalls, antivirus and password protection for all electronic files to prevent unauthorised access.
As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases or that information you supply will not be intercepted while being transmitted to us over the Internet. We may revise policies and implement additional security features as new technologies become available.
Uses made of your personal data
We use the personal data that we hold:
- to reply to enquiries and to provide you with information about our services and accommodation
- to record room reservations and associated agreements entered into between you and us;
- to prepare invoices, accounts and financial records;
- to contact you regarding your reservation.
We may keep contact details and invoices for up to ten years in order to comply with legislation relating to tax and financial records. This data will be archived after one year. No other data will be stored longer than is necessary to carry out our obligations arising from any agreements entered into between you and us. No bank account, credit card, or other payment details is stored by us once full payment has been processed.
Disclosure of your information
We do not disclose your Data to third parties.
Links to other sites
Our website may contain links to and from other websites. Please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies.
Under EU law you have the right to apply to us to provide information about or make amendments to the personal data we hold relating to you. These rights are:
- The right to access data relating to you.
- The right to rectify/correct data relating to you.
- The right to object to processing of data relating to you.
- The right to restrict the processing of data relating to you.
- The right to erase/delete data relating to you.
- The right to ‘port’ certain data relating to you from one organisation to another.
You can exercise these rights either by writing to the data Controller or by email (see below). Please note that these rights may be conditional on other legislation, such as the requirement for us to retain invoice information for tax authorities.
Our legal obligation to retain data
Under French law we are obliged to keep documents such as invoices, accounting records, contracts and commercial correspondence for 10 years.
Changes to this policy
We reserve the right to change this Policy at our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise providing data after we post any such changes, you accept and agree to this Policy as modified.
The Controller for the purposes of GDPR is
Philip Graham, La Basse Cour B&B, 72610 Ancinnes, France.
Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at GDPR & normandie-chambres.co.uk or by mail to the Controller (address above). All requests will be dealt with promptly and efficiently.